Appointments

Booking Appointments

Request your appointment either by email, phone or text. However, we recommend Online Booking as the fastest and easiest method.

Once approved, you’ll receive confirmation via email, text message, or phone call plus a notification 48 hours prior to your appointment.

Cancelling or rescheduling appointments require a 24 hours notice plus there is a $25 fee for late cancellations and a full service fee for “no shows”.

Important Updates

For updates about changes to pricing and COVID-19 protocols please be sure to review The Fetch Blog

Grooming Session Report

When grooming is completed the groomer will provide you with a record of the service and any observations they might have about your pet’s health and behaviour. At this point you’ll pay for the service  and your groomer will offer to reserve a spot for your pet’s next groom.

*We recommend all pets be groomed every 4 – 6 weeks to keep their skin, coat, ears and nails in good shape.

Appointment Etiquette

Owners are not allowed in the van during the grooming process. However, you can take a virtual tour on our website if you’re curious about our salon on wheels.

Please do not interrupt the grooming process by knocking on the van door. Sudden noises and interruptions can startle a pet, and seeing their owner midway through a groom can disrupt the “flow.” If you need to communicate with the groomer you can call or text. If we see the owner is trying to contact us we will always make sure to respond (if we’re in the bath it might take a few minutes!).