How Fetch Works

Appointments

In order to provide the appropriate level of care for pets that might need a little extra TLC and allow for the unpredictable nature of Newfoundland transit, our appointment times are approximate. Your groomer will arrive within 1 hour of the scheduled appointment time.

Request your appointment either by email, phone or text. However, we recommend Online Booking as the fastest and easiest method.

Once approved, you’ll receive confirmation via email, text message, or phone call plus a notification 48 hours prior to your appointment.

Cancelling or rescheduling appointments require a 24 hours notice plus there is a $25 fee for late cancellations and a full service fee for “no shows”.

How We Set Prices

Price is based primarily on the size and coat type of your pet – NOT THE BREED. The more product, time, and effort it takes to groom a pet the more it costs. On the other hand, if it takes less product, time, and effort the less it will cost!

For example, most salons charge the same price for a Newfoundland dog across the board and any upgraded package (special service or product) will cost the same no matter what kind of dog it’s applied to, whether it’s 150 lb Newfoundland or a 5 lb Yorkshire Terrier. If you have a Newfoundland that’s small for the breed, we’ll be using less product and it will take us less time to groom. So not only will your base price be lower, the cost of any upgraded packages (think our “Hairball” de-shedding package!) will also be lower. After all – fair is fair!

*Any price quotes given will be an estimate simply because we won’t know how the groom will go until it’s over.

Appointment Day

ON THE DAY OF YOUR APPOINTMENT YOUR GROOMER WILL CALL OR TEXT YOU WHEN THEY ARE ON THE WAY TO YOUR HOME.

1
Groomer Parking
Have a space nearby where the groomer can park (preferably an even surface).
2
Have Pets Ready
Have your cat(s) ready in a carrier or your dog(s) nearby ready to be leashed.
3
Services Overview
Groomer will review your services and then whisk them away for some TLC!
4
Happy Pet
Once groomed your pet is returned, fresh, clean and ready to take on the world!

Grooming Session Report

When grooming is completed the groomer will provide you with a record of the service and any observations they might have about your pet’s health and behaviour. At this point you’ll pay for the service (we prefer cash or debit, but do also accept all major credit cards) and your groomer will offer to reserve a spot for your pet’s next groom.

*We recommend all pets be groomed every 4 – 6 weeks to keep their skin, coat, ears and nails in good shape.

 

Appointment Etiquette

Owners are not allowed in the van during the grooming process. However, you can take a virtual tour on our website if you’re curious about our salon on wheels.

Please do not interrupt the grooming process by knocking on the van door. Sudden noises and interruptions can startle a pet, and seeing their owner midway through a groom can disrupt the “flow.” If you need to communicate with the groomer you can call or text. If we see the owner is trying to contact us we will always make sure to respond (if we’re in the bath it might take a few minutes!).

Testimonials

“I was fortunate to work with Laura for a year at a pet salon and learned so much from her.
Whether it’s a dog or cat, Laura is amazing with all animals, and has even volunteered her time to
help groom animals at local shelters.”

Manda X.

“I had the pleasure of working with Laura for 5 years. She is passionate about grooming
and treats every single dog as if it were her own.”

Julie S.

“I worked with Laura a few years ago and I can’t begin to tell you how amazing she is.
Her dedication to animals and her clients is unmatched. She always had such patience and understanding with the dogs
she would groom. Her kindness and professionalism was matched by no other while I was her coworker.”

Shyla S.

Popular Pamper Packages

OUR MOBILE PET GROOMING SERVICES SAVES TIME AND HELPS REDUCE STRESS
CHECK OUT OUR MOST POPULAR GROOMING PACKAGES

0%
De-Shedding Treatment
0%
Argan Oil Treatment
0%
Golden Girls' Special
0%
Wild Child